USP Electronic Research Repository

E-governance for improved public service delivery in Fiji

Naz, Rafia (2009) E-governance for improved public service delivery in Fiji. Journal of Service Science and Management, 2 (3). pp. 190-203. ISSN 1940-9893

[img] PDF - Published Version
Restricted to Repository staff only

Download (305kB)


Using ICT in the form of e-governance could yield great benefits in the reform and modernization of the public sector. The experience of e-governance in a number of developed and developing countries has shown that ICT can be a tool for greater service delivery with the goal of improving service quality. E-governance can also promote ‘good govern-ance’, that is, greater civic engagement can increase opportunities for direct representation and voice, and support for increased democracy. This paper discusses and presents the survey findings that seek to test the role of e-governance in improving service delivery by altering the principal-agent relationship. It further seeks to elucidate the quality aspects of public service. Policy recommendations to achieve the benefits of e-governance in Fiji are presented. Strong leadership is required to implement e-governance to capture and internalize the benefits of quality services and satisfied customers.

Item Type: Journal Article
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User: Ms Neha Harakh
Date Deposited: 25 May 2009 01:03
Last Modified: 16 Jul 2012 05:27

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...