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Leadership for the New Norm: Management Services’ Critical Role

Parker, David W. and Jones, Morris (2021) Leadership for the New Norm: Management Services’ Critical Role. UNSPECIFIED, Enfield UK.

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The global COVID-19 pandemic has required organisations to embrace a palette of wide-ranging operational strategies to endure exceptional disruption to their business models. Engaged remotely (EM), working from home (WFH), tele-services, online customer interfaces (OCI), vendor managed inventory (VMI), extemporised planning, and rapid delivery, are just some of the recognisable bolt-on systems now being adopted. With these dramatic and hastily implemented practices, however, arise significant risks with profound implications for operations leadership. Innovative leadership and management services must, by necessity, bring enhanced skills and competencies to bolster disrupted processes. Concerns persist regarding how these changes affect an organisation’s communication (both internal and external), problem solving, knowledge sharing, socialisation, friendships and support, upskilling, performance monitoring, data security, and health and safety to name just a few. What, therefore, are the key attributes of ‘leadership for the new norm’? What features stand out in outstanding organisations compared to those ‘hanging-in’? What are the greater lessons to be learned?

Item Type: Other
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Business and Economics (FBE) > Graduate School of Business
Depositing User: David Parker
Date Deposited: 22 Oct 2021 00:35
Last Modified: 01 Dec 2021 02:30

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