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A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: evidence from IT steering committees

Prasad, Acklesh and Heales, J. and Green, P. (2009) A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: evidence from IT steering committees. [Conference Proceedings]

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Abstract

Given the substantial investment in information technology (IT), and the significant impact IT has on organizational success, organizations consume considerable resources to manage acquisition and use of their IT resources. While various arguments proposed suggest which IT governance arrangements may work best, our understanding of the effectiveness of such initiatives is limited. We examine the relationship between the effectiveness of IT steering committee driven IT governance initiatives and firm's IT management and IT infrastructure related capabilities. We further propose that firm's IT-related capabilities generated through IT governance initiatives should improve its business processes and firm-level performance. We test these relationships empirically by a field survey. Results suggest that firms' effectiveness of IT steering committee driven IT governance initiatives positively relates to the level of their IT-related capabilities. We also found positive relationships between IT-related capabilities and internal process-level performance. Our results also support that improvement in internal process-level performance positively relates to improvement in customer service and firm-level performance.

Item Type: Conference Proceedings
Subjects: H Social Sciences > HF Commerce
T Technology > T Technology (General)
Divisions: Faculty of Business and Economics (FBE) > School of Accounting and Finance
Depositing User: Ms Neha Harakh
Date Deposited: 25 Feb 2009 11:14
Last Modified: 19 Jun 2012 16:18
URI: http://repository.usp.ac.fj/id/eprint/1362
UNSPECIFIED

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