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Towards a deeper understanding of information technology governance effectiveness: a capabilities-based approach

Prasad, Acklesh and Heales, J. and Green, P. (2009) Towards a deeper understanding of information technology governance effectiveness: a capabilities-based approach. [Conference Proceedings]

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Abstract

We examine the relationship between the effectiveness of IT steering committee-driven IT governance initiatives and firm’s IT management and IT infrastructure related capabilities. We test these relationships empirically by a field survey of 216 firms. Results of this study suggest that a firms’ effectiveness of IT steering committee-driven IT governance initiatives positively relate to the level of their IT-related capabilities. We also found positive relationships between IT-related capabilities and internal process-level performance, which positively relate to improvement in customer service and firm-level performance. For researchers, we demonstrate that the resourcebased theory provides a more robust explanation of the determinants of firms IT governance initiatives. This would be ideal in evaluating other IT governance initiatives effectiveness in relation to how they contribute to building performance-differentiating IT-related capabilities. For decision makers, we hope our study has reiterated the notion that IT governance is truly a coordinated effort, embracing all levels of human resources.

Item Type: Conference Proceedings
Additional Information: Paper 122.
Subjects: H Social Sciences > HF Commerce
T Technology > T Technology (General)
Divisions: Faculty of Business and Economics (FBE) > School of Accounting and Finance
Depositing User: Ms Neha Harakh
Date Deposited: 25 Feb 2009 10:14
Last Modified: 19 Jun 2012 16:05
URI: http://repository.usp.ac.fj/id/eprint/1366
UNSPECIFIED

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