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E-governance, corruption and public service delivery: a comparative study of Fiji and Ethiopia

Pathak, Raghuvar D. and Singh, Gurmeet and Belwal, R. and Naz, Rafia and Smith, R.F.I. (2008) E-governance, corruption and public service delivery: a comparative study of Fiji and Ethiopia. Journal of Administration and Governance, 3 (1). pp. 65-79. ISSN 1834-352X

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    Many developing countries are now realizing the need for e-Governance in order to provide customer-focused, cost effective, and easy to use services for citizens and businesses and to improve the internal workings of government. Fiji and Ethiopia are two such countries where, in spite of political instability and other governance related problems, e-Governance initiatives are in progress. This study, using a structured questionnaire, explores the perceived role of e-Governance in reducing corruption amongst 400 respondents each from Fiji and Ethiopia. The results of the study support the hypothesis that e-Governance is positively related to improved government–citizen relationships and corruption reduction. The study also suggests that while e-Governance initiatives can make important contributions to improving public services they can best do so by helping improve overall relationships between governments and citizens.

    Item Type: Journal Article
    Subjects: H Social Sciences > HJ Public Finance
    Divisions: Faculty of Business and Economics (FBE) > Graduate School of Business
    Faculty of Business and Economics (FBE) > School of Management and Public Administration
    Depositing User: Ms Neha Harakh
    Date Deposited: 09 Feb 2008 11:28
    Last Modified: 17 Jul 2012 15:40

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