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Public service delivery in Fiji, Solomon Islands and Papua New Guinea: analysing quality in public services

Singh, Gurmeet and Pathak, Raghuvar D. and Naz, Rafia (2010) Public service delivery in Fiji, Solomon Islands and Papua New Guinea: analysing quality in public services. International Journal of Services and Standards, 6 (2). pp. 170-193. ISSN 1740-8849

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Abstract

Public service delivery and customer satisfaction in South Pacific region appears to have received relatively little attention. The main objectives of this paper are to get deeper understanding of the relationships between quality of services and the citizen's satisfaction, find out status of service quality of public services and customer satisfaction, and identify the most significant attributes that satisfy their needs. The results obtained from the Fiji, Solomon Islands and Papua New Guinea confirm some of those obtained in the academic literature in finding that the quality that the consumer/citizen perceives influences their satisfaction in a positive and significant way.

Item Type: Journal Article
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Business and Economics (FBE) > Graduate School of Business
Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User: Ms Mereoni Camailakeba
Date Deposited: 29 Nov 2010 12:30
Last Modified: 18 Jul 2012 16:54
URI: http://repository.usp.ac.fj/id/eprint/1868
UNSPECIFIED

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