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Assessing the benefits from e-business transformation through effective enterprise management

Burn, J.M. and Ash, Colin G. (2003) Assessing the benefits from e-business transformation through effective enterprise management. European Journal of Information Systems, 12 (4). pp. 297-308. ISSN 0960-085X

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This paper reports on research carried out in 1999-2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Science, Technology and Environment (FSTE) > School of Computing, Information and Mathematical Sciences
Depositing User: Ms Mereoni Camailakeba
Date Deposited: 23 Apr 2003 07:28
Last Modified: 09 Jul 2012 05:32

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