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Public service delivery dilemma: achieving quality of service in Fiji

Naz, Rafia (2011) Public service delivery dilemma: achieving quality of service in Fiji. Journal of Pacific Studies, 31 (1). pp. 79-92. ISSN 1011-3029

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Today customers (or citizens of any nation) want effective, efficient and equitable services. The global problem is one where public service delivery is in a state of dilemma and service quality appears to be deteriorating. The dilemma is that the performance of the public service is not businesslike, and this has impacted the quality of service delivery. With this, customers/citizens are demanding an answer. In Fiji the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this paper are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and customer satisfaction.

Item Type: Journal Article
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User: Ms Shalni Sanjana
Date Deposited: 13 Jun 2011 07:58
Last Modified: 13 Jun 2012 07:58

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