Citizens’ perceptions of corruption and e-governance in Jordon, Ethiopia and Fiji- the need for a marketing approach

Pathak, Raghuvar D. and Belwal, R. and Singh, Gurmeet and Naz, Rafia and Zoubi, K.A. and Smith, R.F.I. (2012) Citizens’ perceptions of corruption and e-governance in Jordon, Ethiopia and Fiji- the need for a marketing approach. Electronic Government, An International Journal, 9 (3). pp. 309-332. ISSN 1740-7494

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Abstract

Abstract: The purpose of this research is to assess citizen’s perceptions of corruption and e-governance in Jordan, Ethiopia and Fiji. The research is based on surveys using structured questionnaires and focus group interviews. Conclusions are derived from a mix of descriptive and inferential analysis. The survey covers a total of 1212 respondents using stratifi ed sampling. Findings reveal that public-sector corruption and demands for bribes are increasing in each country. Only a few people are aware of e-governance and feel that it can help in curbing corruption. The study proposes that to mitigate negative forces in the implementation of e-governance such as corruption, digital divide and urban bias, developing countries need to apply a marketing approach to e-governance services. Keywords: e-governance; corruption; Jordan; Ethiopia; Fiji; citizen’s perception;public-sector marketing.

Item Type:	Journal Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User:	Gurmeet Singh
Date Deposited:	04 Jul 2012 07:26
Last Modified:	09 Jan 2017 21:14
URI:	http://repository.usp.ac.fj/id/eprint/4880

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