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IT-enabled services as development drivers in low-income countries: the case of Fiji

McMaster, James C. and Davis, C.H. and Nowak, Jan (2002) IT-enabled services as development drivers in low-income countries: the case of Fiji. The Electronic Journal of Information Systems in Developing Countries, 9 (4). pp. 1-18. ISSN 1681-4835

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This paper examines the options available to a developing country, Fiji, for participating in the exploding international trade in IT-enabled business services. A rapidly-growing portion of this trade takes place when firms from developed countries purchase services from providers located in low-income countries or place remote service delivery facilities in such locations. The paper describes the segments of IT-ena bled business services in terms of their skill-intensity and the value they add, and discusses current trends in the international trade in business services, with particular emphasis on North-South service outsourcing. The paper identifies conditions that low-income countries must create in order to develop entry-level ITenabled service delivery capability and then analyses Fiji’s potential to develop or attract such services delivery capability. Policy options to facilitate the development of an indigenous IT-enabled service industry in Fiji are proposed.

Item Type: Journal Article
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Business and Economics (FBE) > Graduate School of Business
Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User: Ms Shalni Sanjana
Date Deposited: 04 Sep 2002 22:31
Last Modified: 04 Sep 2012 22:31

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