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Postal service reforms in Solomon Islands of the South Pacific: evaluating consequences on public service delivery and customer satisfaction

Pitia, Naolah and Singh, Gurmeet and Naz, Rafia (2013) Postal service reforms in Solomon Islands of the South Pacific: evaluating consequences on public service delivery and customer satisfaction. International Journal of Public Administration, 36 (12). pp. 821-830. ISSN 0190-0692

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Abstract

The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.

Item Type: Journal Article
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Faculty of Business and Economics (FBE) > School of Management and Public Administration
Depositing User: Ms Shalni Sanjana
Date Deposited: 29 Oct 2014 09:53
Last Modified: 06 Jul 2016 11:28
URI: http://repository.usp.ac.fj/id/eprint/7741
UNSPECIFIED

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