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A comparative analysis of best human resource management practices in the hotel sector of Samoa and Tonga

Naidu, Suwastika and Chand, Anand (2014) A comparative analysis of best human resource management practices in the hotel sector of Samoa and Tonga. Personnel Review, 43 (5). pp. 798-815. ISSN 0048-3486

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    Abstract

    Purpose – The purpose of this paper is to comparatively analyse the best human resource management (HRM) practices in the hotel sector of Samoa and Tonga. Design/methodology/approach – This study examined best HRM practices used by the hotel sector of Samoa and Tonga by using self-administered questionnaires. Self-administered questionnaires were distributed to 73 hotels in Samoa and 66 hotels in Tonga. Out of the 73 self-administered questionnaires that were distributed in Samoa, 58 usable questionnaires were returned resulting in a response rate of 79 per cent. In the case of Tonga, out of the 66 self-administered questionnaires were distributed, 51 usable questionnaires were returned resulting in a response rate of 77 per cent. Findings – The findings of this study show that there are 28 best HRM practices in Samoa and 15 best HRM practices in Tonga. This study also found that best HRM practices differ based on differences in internal and external environmental factors present in different geographical areas. The findings of this paper support the assumptions of the Contextual Paradigm of HRM and strategic human resource management. Research imitations/implications – This study is based on a single sector of Samoa and Tonga. A single sector study limits the generalisations that can be made across different sectors in Samoa and Tonga. Practical implications – Human resource managers should incorporate cultural, political, legal, economic and social factors in HRM practices. Originality/value – None of the existing studies have examined best HRM practices used by the hotel sector of Samoa and Tonga. This study is a pioneering study that comparatively analyses the best HRM practices used by the hotel sector of Samoa and Tonga

    Item Type: Journal Article
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Divisions: Faculty of Business and Economics (FBE) > School of Management and Public Administration
    Depositing User: Fulori Nainoca
    Date Deposited: 17 Jul 2015 10:41
    Last Modified: 08 Sep 2016 16:32
    URI: http://repository.usp.ac.fj/id/eprint/8347
    UNSPECIFIED

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