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Strategic management for public services delivery

Lane, Jan-Erik (2008) Strategic management for public services delivery. The International Journal of Leadership in Public Services, 4 (3). pp. 15-23. ISSN 1747-9886

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After the many years of public-sector reforms in advanced capitalist democracies, a concept of strategic management for the delivery of public services would be highly relevant for the conduct of operations by public organisations, or bureaux, as well as in schemes of outsourcing. However, it must take into account the specific features of the public sector (such as the occurrence of bounded rationality and the risk of garbage-can decision processes) as well as the implications of the rule of law. Outcome measures constitute the starting point in the derivation of public-sector strategic management. As the ‘new public organisation’ replaces bureaucracy, then the flat and boundary-less organisation will need more of a strategic management focus, especially when combined with outsourcing.

Item Type: Journal Article
Subjects: H Social Sciences > HJ Public Finance
Divisions: Faculty of Business and Economics (FBE) > School of Government, Development and International Affairs
Depositing User: Ms Neha Harakh
Date Deposited: 11 Jan 2008 01:19
Last Modified: 12 Jul 2012 08:54

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