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Items where Author is "Frodey, Carol A."

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Frodey, Carol A. (2000) Cheated feeling: Customers expect value for money. UNSPECIFIED.

Frodey, Carol A. (2000) Frustration: Out of stock food items upset shoppers. UNSPECIFIED.

Frodey, Carol A. (2000) A question of transparency: Consumer protection legislation needed? UNSPECIFIED.

Frodey, Carol A. (1999) Goodies for Christmas: Some improvements still needed for shoppers. UNSPECIFIED.

Frodey, Carol A. (1999) Watching the target market: Need for careful management to avoid disappointment. UNSPECIFIED.

Frodey, Carol A. (1999) Bouquets and brickbats: Vaying service at the movies, bank, pharmacy and a restaurant. UNSPECIFIED.

Frodey, Carol A. (1999) A case of distinctivness: Stock levels need to be carefully managed. UNSPECIFIED.

Frodey, Carol A. (1999) Smelly problem: Poor hygiene plus poor service top complaints list. UNSPECIFIED.

Frodey, Carol A. (1999) Banking on queues: Customers eagerly await an indication they are cared about and valued. UNSPECIFIED.

Frodey, Carol A. (1999) Time out at the movies. UNSPECIFIED.

Frodey, Carol A. (1999) Utility disconnection: Is it what we call customer care? UNSPECIFIED.

Frodey, Carol A. (1999) Food for thought: Plus a few other wish list items for satisfying customers. UNSPECIFIED.

Frodey, Carol A. (1998) Moments of truth in selling: Need for more training of customer contact staff highlighed. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Keep the customers happy: New rules of thumb emerging in the service industry. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Down at heel: Flawed customer relations give bad impression. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Me and my shadow: A selling technique that just annoys the customers. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Room for improvement: Even the smallest detail matters for long term success. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Exceeding customer expectations: Does Fiji have quality in service? Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Cooking up a failure: Customer relationship begins after the sale. Associated Media, Suva, Fiji .

This list was generated on Mon Oct 21 19:48:11 2019 FJT.