USP Electronic Research Repository

Items where Division is "Faculty of Business and Economics (FBE) > Graduate School of Business" and Year is 1999

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Number of items: 9.

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Frodey, Carol A. (1999) Banking on queues: Customers eagerly await an indication they are cared about and valued. UNSPECIFIED.

Frodey, Carol A. (1999) Bouquets and brickbats: Vaying service at the movies, bank, pharmacy and a restaurant. UNSPECIFIED.

Frodey, Carol A. (1999) Food for thought: Plus a few other wish list items for satisfying customers. UNSPECIFIED.

Frodey, Carol A. (1999) Goodies for Christmas: Some improvements still needed for shoppers. UNSPECIFIED.

Frodey, Carol A. (1999) Smelly problem: Poor hygiene plus poor service top complaints list. UNSPECIFIED.

Frodey, Carol A. (1999) Time out at the movies. UNSPECIFIED.

Frodey, Carol A. (1999) Utility disconnection: Is it what we call customer care? UNSPECIFIED.

Frodey, Carol A. (1999) Watching the target market: Need for careful management to avoid disappointment. UNSPECIFIED.

Frodey, Carol A. (1999) A case of distinctivness: Stock levels need to be carefully managed. UNSPECIFIED.

This list was generated on Tue Sep 19 02:15:14 2017 FJT.