Enhancing agility in healthcare services: identifying barriers in implementing online pharmacy services in Suva, Fiji using interpretive structural modeling approach

Ananthanarayanan, Rajeshkannan and Seenivasagam, Devi R. and Kalo, Albert and Dauvakatini, Tevita and Pratap, Karan and Hebala, Kaituu (2026) Enhancing agility in healthcare services: identifying barriers in implementing online pharmacy services in Suva, Fiji using interpretive structural modeling approach. [Conference Proceedings]

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Abstract

This study investigates the barriers to implementing online pharmacy services in Suva, Fiji, using the Delphi method and Interpretive Structural Modeling (ISM) approach. With increasing global adoption of e-pharmacy services, understanding the challenges in developing island nations is critical for improving healthcare accessibility. A systematic literature review identified potential barriers, followed by a Delphi-based expert survey to refine these into 14 key barriers. The ISM technique was applied to examine interrelationships and develop a hierarchical structure of these barriers. Findings reveal that lack of awareness about e-pharmacy benefits and limited patient education are the most influential barriers, exerting significant driving power over others. Conversely, logistical constraints, such as delivery delays and setup costs, were found to be highly dependent. The study emphasizes the need for regulatory clarity, digital infrastructure development, and awareness campaigns as priority actions. Practical implications for policymakers, healthcare providers, and investors are discussed, along with recommendations to accelerate digital healthcare integration in Fiji.

Item Type:	Conference Proceedings
Subjects:	T Technology > TJ Mechanical engineering and machinery
Divisions:	School of Information Technology, Engineering, Mathematics and Physics (STEMP)
Depositing User:	Rajeshkannan Ananthanarayanan
Date Deposited:	14 Apr 2026 03:34
Last Modified:	14 Apr 2026 03:34
URI:	https://repository.usp.ac.fj/id/eprint/15337

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