Items where Author is "Frodey, Carol A."

Journal Article

Frodey, Carol A. and Singh, Amar and Fiu, Seini and Singh, Sonal (2008) Case study: Pacific Green Industries (Fiji) Limited: Pacific palmwood furniture's “green” approach. Journal of Business Case Studies, 4 (5). pp. 45-56. ISSN 1555-3353

Frodey, Carol A. and Yamini, N. (2008) Pure Fiji Export Limited: a skin care company in harmony with nature and culture. Journal of Business Case Studies, 4 (2). pp. 19-30. ISSN 1555-3353

Frodey, Carol A. and O'Hara, J. (1991) Are European `quality service' models applicable to resorts in the South Pacific. Journal of Pacific Studies, 16 . p. 1. ISSN 1011-3029

Other

Frodey, Carol A. (2000) Cheated feeling: Customers expect value for money. UNSPECIFIED.

Frodey, Carol A. (2000) Frustration: Out of stock food items upset shoppers. UNSPECIFIED.

Frodey, Carol A. (2000) A question of transparency: Consumer protection legislation needed? UNSPECIFIED.

Frodey, Carol A. (1999) Goodies for Christmas: Some improvements still needed for shoppers. UNSPECIFIED.

Frodey, Carol A. (1999) Watching the target market: Need for careful management to avoid disappointment. UNSPECIFIED.

Frodey, Carol A. (1999) Bouquets and brickbats: Vaying service at the movies, bank, pharmacy and a restaurant. UNSPECIFIED.

Frodey, Carol A. (1999) A case of distinctivness: Stock levels need to be carefully managed. UNSPECIFIED.

Frodey, Carol A. (1999) Smelly problem: Poor hygiene plus poor service top complaints list. UNSPECIFIED.

Frodey, Carol A. (1999) Banking on queues: Customers eagerly await an indication they are cared about and valued. UNSPECIFIED.

Frodey, Carol A. (1999) Time out at the movies. UNSPECIFIED.

Frodey, Carol A. (1999) Utility disconnection: Is it what we call customer care? UNSPECIFIED.

Frodey, Carol A. (1999) Food for thought: Plus a few other wish list items for satisfying customers. UNSPECIFIED.

Frodey, Carol A. (1998) Moments of truth in selling: Need for more training of customer contact staff highlighed. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Keep the customers happy: New rules of thumb emerging in the service industry. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Down at heel: Flawed customer relations give bad impression. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Me and my shadow: A selling technique that just annoys the customers. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Room for improvement: Even the smallest detail matters for long term success. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Exceeding customer expectations: Does Fiji have quality in service? Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Cooking up a failure: Customer relationship begins after the sale. Associated Media, Suva, Fiji .