Items where Division is "Graduate School of Business" and Year is 1998

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Frodey, Carol A. (1998) Cooking up a failure: Customer relationship begins after the sale. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Down at heel: Flawed customer relations give bad impression. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Exceeding customer expectations: Does Fiji have quality in service? Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Keep the customers happy: New rules of thumb emerging in the service industry. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Me and my shadow: A selling technique that just annoys the customers. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Moments of truth in selling: Need for more training of customer contact staff highlighed. Associated Media, Suva, Fiji .

Frodey, Carol A. (1998) Room for improvement: Even the smallest detail matters for long term success. Associated Media, Suva, Fiji .