Are consumers influenced by the use of green practices in five-star hotels: an assessment of guest's revisit intentions, inclusive ratings and hotel performance

Gupta, Vikas and Sajnani, Manohar and Dixit, Saurabh and Mishra, Abhinav and Gani, Mohammad O. (2023) Are consumers influenced by the use of green practices in five-star hotels: an assessment of guest's revisit intentions, inclusive ratings and hotel performance. International Journal of Tourism Cities, 9 (1). pp. 159-181. ISSN 2056-5607

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Abstract

Purpose – This study aims to find out the influence of green practices used by the five-star hotels on the
guest’s online hotel assessment and their revisit intentions. It also evaluated how the use of green
practices by the hotels influenced the guest’s willingness to pay a premium price. Apart from the
conventional hotel service attributes, this study also identified some new and innovative services offered
by the hotels which have an overall effect on the guest’s revisit intentions.
Design/methodology/approach – This study applied focus group interviews from 12 hotel managers
and accessed the hotel’s internal database to identify the latest and innovative service attributes offered
by the hotels. The information regarding the green practices offered by the hotels was collected through
TripAdvisor and LEED-IGBC website. It identified 10 independent and four dependent variables based
on previous literature. Guest’s revisit intentions were measured on a five-point Likert scale. Data was
analysed using a multi-step hierarchical regression model.
Findings – The use of green practices by the hotels revealed a positive and significant influence on the
guest’s revisit-intentions and their intention to pay a premium price. It was also found that the use of new
and innovative green practices has a positive influence on the guest’s overall online evaluation of the
hotel.
Practical implications – This study suggests that the amalgamation of green practices along with the
conventional service attributes may help in the incremental revisit and online hotel assessment intentions,
which might be of use for the managers and hotel policymakers.
Originality/value – Although previous studies have explored the conventional hotel service attributes in
the context of Indian Hotel industry, this is one of the first studies which discussed the influence of recent
and emerging hotel service attributes on the guest’s revisit and pay a premium price intention. Moreover,
the influence of green practices on the guest’s overall online evaluation of the five-star hotels in Delhi was
discussed in this study which was not performed before.

Item Type:	Journal Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HC Economic History and Conditions
Divisions:	School of Business and Management (SBM)
Depositing User:	Vikas Gupta
Date Deposited:	11 Aug 2023 03:26
Last Modified:	11 Aug 2023 03:26
URI:	https://repository.usp.ac.fj/id/eprint/14096

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