Quality interactions give rise to residents' desire to engage with tourists: a cognitive appraisal model

Woosnam, Kyle M. and Sharma, Shavneet and Stylidis, Dimitrios and Singh, Gurmeet (2024) Quality interactions give rise to residents' desire to engage with tourists: a cognitive appraisal model. Tourism Management Perspectives, 53 . NA. ISSN 2211-9736

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Abstract

The global tourism industry, a significant contributor to the world economy, often grapples with challenges
related to the interactions between resident communities and tourists. This study, testing a cognitive appraisal
theoretical model, explores how the quality of interactions (situation) between residents and tourists influences
emotional solidarity (appraisal), which explains perceived emotions associated with tourists, and how these, in
turn, affect residents' desire to engage in specific behaviors with tourists. Survey data were collected from a
sample of Fijian residents (N = 407) in six tourism destinations using a mall-intercept method and analyzed using co-variance-based structural equation modelling. Of the 13 proposed hypotheses, nine were significant, with
variances explained ranging from 17 to 48%. These findings make a meaningful contribution to the literature and
present crucial insights and actionable strategies for tourist stakeholders.

Item Type:	Journal Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Business and Management (SBM)
Depositing User:	Gurmeet Singh
Date Deposited:	08 Jan 2025 03:25
Last Modified:	08 Jan 2025 03:25
URI:	https://repository.usp.ac.fj/id/eprint/14713

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