Singh, Gurmeet and Pathak, Raghuvar D. and Naz, Rafia (2010) Public service delivery in Fiji, Solomon Islands and Papua New Guinea: analysing quality in public services. International Journal of Services and Standards, 6 (2). pp. 170-193. ISSN 1740-8849
Full text not available from this repository.Abstract
Public service delivery and customer satisfaction in South Pacific region appears to have received relatively little attention. The main objectives of this paper are to get deeper understanding of the relationships between quality of services and the citizen's satisfaction, find out status of service quality of public services and customer satisfaction, and identify the most significant attributes that satisfy their needs. The results obtained from the Fiji, Solomon Islands and Papua New Guinea confirm some of those obtained in the academic literature in finding that the quality that the consumer/citizen perceives influences their satisfaction in a positive and significant way.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > HC Economic History and Conditions |
| Divisions: | Faculty of Business and Economics (FBE) > Graduate School of Business Faculty of Business and Economics (FBE) > School of Management and Public Administration |
| Depositing User: | Ms Mereoni Camailakeba |
| Date Deposited: | 28 Nov 2010 23:30 |
| Last Modified: | 18 Jul 2012 04:54 |
| URI: | https://repository.usp.ac.fj/id/eprint/1868 |
Actions (login required)
 |
View Item |