Singh, Gurmeet (2011) Healthcare service delivery and customer satisfaction - insight from government hospitals in Fiji. International Journal of Services, Economics and Management, 3 (3). pp. 323-335. ISSN 1740-8849
Full text not available from this repository.Abstract
This paper seeks to examine the healthcare service delivery and customer satisfaction in Fiji. This study uses the functional and psychological dimensions of customers' satisfaction as the basis for formulating a strategy for delivering healthcare services to the best of customer/patient's satisfaction. The study revealed that there is a positive relationship between the satisfaction variables, with a strong significant correlation existing between the 'operational quality' and 'nursing care' factors, indicating that when patients are satisfied with the operational services the quality of nursing is generally considered to be satisfactory. There was also a relatively strong significant correlation between the 'operational services' and 'physician care' factors, suggesting that the presence of operational services influences the satisfaction level of the 'physician care'.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Business and Economics (FBE) > School of Management and Public Administration |
| Depositing User: | Ms Shalni Sanjana |
| Date Deposited: | 13 Jun 2011 07:50 |
| Last Modified: | 18 Jul 2012 03:30 |
| URI: | https://repository.usp.ac.fj/id/eprint/4706 |
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