Pitia, Naolah and Singh, Gurmeet and Naz, Rafia (2013) Postal service reforms in Solomon Islands of the South Pacific: evaluating consequences on public service delivery and customer satisfaction. International Journal of Public Administration, 36 (12). pp. 821-830. ISSN 0190-0692
Full text not available from this repository.Abstract
The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > HE Transportation and Communications |
| Divisions: | Faculty of Business and Economics (FBE) > School of Management and Public Administration |
| Depositing User: | Ms Shalni Sanjana |
| Date Deposited: | 28 Oct 2014 21:53 |
| Last Modified: | 05 Jul 2016 23:28 |
| URI: | https://repository.usp.ac.fj/id/eprint/7741 |
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